A Brief Summary of the Best Practices in College Teaching
Intended to Challenge the Professional Development of All Educators
I have collected here, without examples or detailed explanations, practices that constitute excellence in adult education. These elements represent the broad range of the most effective actions educators take, and requisite conditions educators establish, to facilitate learning. Recognizing that what we do as educators is difficult to describe, I advance this list as a starting point for discussions about the performances we strive for and may help each other obtain. While leadership in learning is widely researched and described, I am amazed at the lack of a common language about best practices as well as an assumption that everyone knows how to do this work. We often erroneously assume professors, adjuncts and instructors know how to teach because they know the content and used to be students, which is like assuming people know how to grow carrots because they have eaten them.
If we could agree upon a list of best practices such as this one and help each other achieve them, it might help us achieve three professional goals:
- Educators find consensus on an ever-evolving definition of what constitutes best practices in this amorphous and complex endeavor;
- Senior faculty assume a responsibility to develop additions and modifications to the best practices list and actively transmit those practices to those entering the field;
- We ensure that our colleagues and institutions apply and reward a set of best practices for the ultimate welfare of the learners, our culture, and our planet.
The best practices included here have one thing in common: they are visible. When components of excellence can be defined in language that is neither minutely technical nor remotely abstract and actually visible in practice, we can investigate those actions collaboratively and individually, and we can work towards an ethical ideal as a norm and cultural expectation.
A definition of best practices could offer an opportunity for reflection, formative evaluation, and continued growth. For if a component can be self-perceived near the time it occurs, it can be modified or strengthened. That’s how professionals, who must engage themselves in reflective practice as they encounter clients, get better. If we, as educators, could ever come to agree upon a performance list such as this one, institutions could marshal the resources to accelerate its attainment, clarify the objectives for acquiring tenure, and offer rewards for an individual’s continued reflective review of practice. I am proposing a start.
I cluster these acts of teaching under 12 headings to propose a definition of professional practice in education. Even though classrooms vary in content and goals, I believe this core set of practices does apply to most education environments, albeit in differing degrees. When I have used this listing for tenure qualification, the candidate was challenged to pursue one self-chosen objective in each of the 12 areas; it seemed to work beneficially for both the candidate and the committee.
Lecture Practices — Group Discussion Provocations — Thoughtful Questions — Reflective Responses to Learners — Rewarding Learner Participation — Active Learning — Cooperative Groups — Goals to Grades Connections —Modeling — Double-loop Feedback — Climate Setting — Fostering Learner Responsibility
1. Lecture Practices
Effective ways to present new information orally to include differences in learners
At times information must be transmitted orally to a passive listening audience. But research has shown that after 10 to 20 minutes of listening, assimilation falls off rapidly. If the educator must rely on the oral presentation of material, these techniques could enhance learner retention.
Talk in 7 to 10 minute segments, pause, ask pre-planned rhetorical questions; learners record their answers in their notes.
Surveys with Exemplifier
Pause, ask directly for a show of hands: “Raise your hand if you agree…disagree…etc.” Ask for a volunteer to speak for each response group.
Turn To Your Partner And…
Pause, ask each to turn to the person next to them and share examples of the point just made or complete a given phrase or sentence.
Present complex material or directions and then stop so learners have time to think or carry out directions. Visually c
heck to see whether the group appears to understand. If they do, continue.
Explication de Texte
By reading and analyzing passages from the text aloud, learners can see higher-order thinking skills, see criticism is an intellectual exercise, and experience how great writing can have a profound effect. A convention for doing this: the speaker reads the relevant portion of the text aloud to the group, paraphrases the meaning in her or his own words, and then expands upon the ideas and offers personal connections. The author becomes present as another speaker before the audience.
Learners listen to 15-20 minutes of lecture without taking notes. At the end of that time they spend five minutes recording all they can recall. The next step is offer them the time to meet together in small discussion groups to reconstruct the lecture conceptually, with supporting data and their own reflections, prepare notes, and return, if necessary, to the instructor to resolve questions that arise.
Immediate Mastery Quiz
When a regular immediate mastery test is included in the last few minutes of the period, learners retain almost twice as much material, both factual and conceptual, than if they just pack up and leave.
Stories, metaphor, and myth catch people within; no longer are listeners functioning as tape recorders subject to information overload limits. What human beings have in common is revealed; personal connection is possible. Stories allow the listener to seek an experience of being alive in their imagining and find clues to answers within themselves. The 10 to 20 minute limit for talking to passive listeners no longer applies. Deep joy and profound connection become possible.
2. Group Discussion Provocations
Effective ways to present a common experience to engage a group in a discussion
Awareness of complexity and enhanced understanding results when learners discuss the meaning of events with each other. To be successful, however, groups need a common experience to draw them into participation, establish a personal connection with the content, and provide a shared referent from which to frame their ideas. Understanding that disequilibrium or puzzles are essential to that engagement, here are nine choices to connect participants with the dimensions of the content and with each other.
One can offer brief texts to read in class and respond to. Most provocative are readings with contrasting viewpoints.
A seminar convention expands upon the short readings to take on a mutual examination of a text. Participants read an assigned portion of the text and make notes in the margins or elsewhere. If a participant wishes to contribute to the group discussion of the text, he or she refers the others to the page and paragraph and reads it aloud. Then the participant expresses in his or her own words what that passage means. At that point the discussion opens to questions, comments and conjectures. When that topic has taken its course, another participant can open a discussion in the same way.
First Person Experience
Works written in a personal voice — autobiographies, biographies, oral histories, diaries, and memoirs — when used as counterpoints to abstract texts, bridge the gap between personal experience and the content under study. Learners more readily take part in discussions when they can relate their lives to the material.
Individual Task With Review
One can immediately offer problems to solve that apply the concepts presented. Learners complete a worksheet or other task and compare the results with their neighbors before the whole class discusses the answers.
One can ask for a show of hands or the completion of a short survey to assess learner attitudes and values. Small cards and simple questions at the end of a session can guide one’s leadership.
Total Group Response: Human Graph
Learners literally take a stand on an imaginary graph or continuum. The first few volunteers justify their choice of position, and then the remainder of the class joins them without the need for comment. Then one can ask what the group thinks this means.
A case study is the factual account of human experience centered in a problem or issue faced by a person, group or organization. It can raise a variety of complex issues and stimulate discussions of alternative viewpoints. Typically, case studies are written objectively and include a brief overview of the situation, its context, and the major decisions that must be made. Rather than expecting learners to have any answer, learners are challenged to articulate their thoughts, frame problems, generate solutions, and evolve principles that may apply to other situations.
Seeing something first hand creates a common ground. Photographic essays, video programs, and personally made video recordings are examples of ways to bring into the classroom direct depictions of the concepts and complexities being discussed.
Learners explore human relations problems by enacting problem situations and then discussing the enactments. Together learners can explore feelings, attitudes, values, and strategies. Theater attempts to help individuals find personal meaning within their social world and resolve personal dilemmas with the assistance of the social group.
3. Thoughtful Questions
Question formulations that foster engagement and confidence
What does it mean to think? According to Frank Smith, some people would like to be able to “think better” — or more often want other people to “think better”. But research shows that everyone is capable of thinking—the problem is to stop educators from precluding other’s thinking. The right kind of questions, at the right moment, may help. The challenge is to phrase them in an open way.
The goal is to focus the learner’s attention upon applying their emergent understanding to the content of current experience in a natural way. When a class has experience from many of these challenges, they know they can “think”. Note that none of these kinds of questions ask for recall of non-discoverable information — “I know and you don’t.” stuff.
These ten question formulations meet the criteria of being both perceptually based and discoverable. Since these tutorials investigate shared experience, the teacher can lead a learner who may not at first answer adequately back to available evidence to find their own connections. The "right" answer can be found in shared experience.
- Description: What did you see? What happened? What is the difference between...
- Function: What is the function of...? What is the purpose?
- Procedure: How was this done? What is the next step? How do you do this?
- Possibility: What else could …? How could we…?
- Prediction: What will happen? What will it look like?
- Justification: How can you tell? What evidence led you to… ?
- Rationale: Why? What is the reason for that?
- Generalization: What is the same about … and …? What could you generalize from these events? How does that relate to this?
- Definition: What does (concept) mean?
- Meaning: What can we can conclude and take forward?
After posing one of these challenges, learners may need at least 15 seconds of processing time before they can begin to formulate their response. Education is not radio: dead space may have value.
4. Reflective Responses To Learners
Establishing mutually beneficial communication through attentive, reflective listening
To facilitate self-discovery and self-appropriated learning, educators face the challenge of responding in an enhancing way for the other’s benefit. In other words, the learner's view of the learner is more important than the educational leader's perspective. When a learner contributes to the discussion or asks a question, taking on the initiative to learn, the educator has to be careful to respond in a way that maximizes the learner's participation. To stay on another’s path one has to be careful to not change the topic into one’s own thinking. One way to do this is to address a clarification of the topic first. “Are you talking about…?” Once the topic is clear, the challenge is to act with respect and without domination. These three reflective responses, when used in sequence, constitute a “responding convention” to hopefully optimize the opportunity. The goal is for the educator to develop a habit of talking that releases the potentialities of the learner and promotes mutually significant sharing. Used in this order, each step sequences the amount of educator "push" from very light to heavy.
While remaining alert to both the intellectual and emotional aspects of learner contributions, rephrase the underlying message the learner is sending in one’s own words, not the learner’s words. This especially applies when the learner says something new, something more than commonplace comments. ‘Parroting back’ repeating the learners words or routinely beginning, “I hear you saying…” is both irritating and condescending. Here is an example. "Professor, what is the answer?" Paraphrase: "You want me to tell you?"
Parallel Personal Comment
Without changing the topic or bending it in the slightest, talk about current feelings or a past experience of yourself that matches what the learner has said. Usually statements start with “I…” "Professor, what is the answer?" Parallel personal comment: "I had the same question when I encountered this problem."
Leading Query On Learner’s Topic
Ask for clarification of aspects of the comment without shifting it to one’s own agenda. “Professor, I don’t understand this part.” Leading query: “Could you give an example of what you don't understand?” A leading query can involve others: “Who can build on what she is saying?” What? Where? Why? How? are the usual beginnings of queries.
5. Rewarding Learner Participation
Support learner risk-taking with effective, well-timed positives
Worthwhile education moves learners into areas of risk and incompetence. So often the job of an educational leader is to find nascent deftness when it is easier to notice the maladroit. The methods chosen to administer positive support at crucial times are as skillful as a mason’s use of a trowel. Educators must send clear messages about what is important to achieve. Are learners supposed to work toward external approval or their own performance? Are grades the true reward? Or are learners supposed to learn to enjoy the quest itself? Teachers answer these questions through the manner in which they support improvement.
The best rewards are not contrived, foster personal reflection and independence, and actually work, that is, learners maintain new abilities or do better. Effective teachers support emerging initiative, cooperation and perseverance with well-timed positives, without praise, in these alternative forms.
Praise, the expression of judgment, is less successful in rewarding learner performance than the techniques listed below. Praise tends to foster approval seeking rather than intrinsic feelings of worth and joy. Examples of praise: “Good question.” “That’s a nice weld.” "I like that." "Good for you." Praise is not feedback: feedback is positive and negative information, such as "That's correct." "This part is missing."
Describe objectively those aspects of learner performance needing support, avoiding a personal evaluation: “That’s a topic we need to discuss.” “That weld is even.” State a culturally accepted conclusion a group of dispassionate observers would concede: “That’s a pertinent question.” “That weld is just like the book.”
Detail the action a learner takes immediately as it occurs. Narrations usually begin with “You…” Example: “You’re raising an issue that needs discussion.” “You’re obviously trying to fit the pieces together.”
Talk about your own thoughts or prior personal experience. Example: “I have wondered that, too.” “Questions like that have always intrigued me.” ‘Subjective’ here is not the opposite of ‘objective’: it means I am the subject of this statement.
Nonverbal or Vocal Sounds
Smile. Wink. Thumbs up. Gestures of excitement and success. “Wow!” “Indeed!” Whistle.
Describe your emotional reactions as a participant learner, a member of the group, expressing deep, genuine, personal feeling. “What a joy for me to listen to this discussion!” “I get discouraged, too.”
Positive expressions about emerging learner performance and achievement highlight internal feelings of self-worth and self-satisfaction (without praise, which is an extrinsic judgment). Enjoyment—“That was fun!” “I get pleasure from that, too.” Competence—“You did it!” “That is mastered!” Cleverness—“That was tricky.” “Creative.” Growth —“You’ve taken a step forward.” “Change has occurred!”
6. Active Learning
Fostering co-constructive participation
All research on people and on their brains shows we learn by doing. Learning is a constructing process. Here are the choices available in the literature on teaching. Educational leaders select the type of activity to match the current purpose
The educator asks a question, at a here-and-now level, for participants to write, share, and then co-construct an understanding. It uses a three-step learning cycle: (1) individual writing for 3-5 minutes in response to a provocation or disequilibrium, (2) small group sharing in trios or pairs of those perspectives, and (3) whole class, non-evaluative compilation. What participants say goes up for all to see. Another question might emerge from that. The construction spiral is the method of choice when constructing understandings and concepts.
Each person in turn expresses their point of view on a given topic, or passes, while others listen. The round elicits a range of viewpoints and builds a sense of safe participation.
The educator solicits and compiles for all to see alternative possibilities without making personal judgments. Used to generate ideas, encourage creativity, involve the whole group, and demonstrate that people working together can tap into divergent perspectives that may be just emerging.
Writing in Class
Focus questions, in-class journals, lecture or reading summaries and in-class essays can improve the learning of the subject matter and, with clear objectives and feedback, improve writing skills, too. This task creates a documentation trail of each participant's experience over time.
Simulations and Games
By creating circumstances that are momentarily real, learners can practice coping with stressful, unfamiliar or complex situations. Simulations and games, with specific guiding principles, rules, and structured relationships, can last several hours or even days.
By explaining conceptual relationships to others, tutors define their own understanding.
• Question Pairs—learners prepare for class by reading an assignment and generating questions focused on the major points or issues raised. At the next class meeting pairs are randomly assigned. Partners alternately ask questions of each other and provide corrective feedback as necessary.
• Learning Cells—Each learner reads different selections and then teaches the essence of the material to his or her randomly assigned partner.
Scheduling an exam stimulates learners to study. Completion, true false, and multiple choice force memorization of facts and statements. Essay examinations force re-reading and attaining an overall general concept of the material. It is a rather obvious way to involve learners in doing something and getting them to think about what they are doing.
7. Cooperative Groups
Assigning cooperative challenges
One form of active learning deserves special attention because it overtly places the learners as workers, demands that each process beliefs and construct expression with peers, and forces the attainment of a group goal. Cooperative learning groups embrace five key elements: positive interdependence, individual accountability, group processing, social skills, and face-to-face interaction. In order for cooperative groups to be successful, leaders must expect to spend time attending to cooperative skills, listening to how each group works, and challenging the group to assess itself. People learn to be in groups by being in groups — learning, accomplishing, and then becoming aware of the way cooperation works in encountering what we do not now understand. The challenge for educators is to create these opportunities and not to grade them. Learners ought to be free to do what they do, learn how they do it, and be as powerful as those pioneers whose work they are studying.
8. Goals to Grades Connections
Agreement flowing from goals, to objectives, to criteria, to measures, to grades
An obstacle every educator faces is how to analyze the content of a course, predetermine the outcomes desired, and communicate the necessary performance expectations to the learners in a detailed, congruous syllabus that logically connects goals to the measures for grades. The goals are clear; the objectives follow from the goals; the requirements for output are demonstrations of performance of those objectives; the evaluation methods for grades reflect attainment of the objectives to accessible criteria. This is rarely simple — at times teachers need their own cooperative learning groups in order to solve the myriad of problems of coordinating course goals, uncovering the traditional discontinuities between goals and grading, and clarifying assessment in a public way. This is tough.
Goals Stated as Outcomes, Not Processes
Goals are agreed to by the other faculty in the instructional unit and achieve outcomes desired from an integrated program of study.
Objectives are Performance Outcomes
Performances that represent achievement of the course goal are phrased using measurable verbs from Bloom’s Taxonomy and placed at the level of the taxonomy that reflects the amount of time allocated.
All desired learner outputs, including the criteria for success and relative weights, are clearly specified in advance with the least amount of judgment on the part of the leader as is possible.
Criterion Referenced Grading
Learner achievement is measured with respect to a specified standard of quality, on a continuum from zero to perfection, not against other learner’s achievements. Performance on each instructional objective is measured at the appropriate level on Bloom’s Taxonomy. Ideally a system includes a pre-assessment and alternative learning activities for those failing to meet criteria at first. We all learn from mistakes.
Personally represent openness, learning, and trust
As a paragon of personal development, the educational leader faces challenges in every action he or she takes to engage, facilitate, catalyze, and give life to the opportunity to learn. Great educators lead by example. It is the authentic life that instructs. These attitudinal qualities of being connected to learning in delight, illumination, and even rapture have been described in many ways, especially by Carl Rogers. Three themes emerge.
Openness to Experience in the Here and Now
Being truthful, personally in touch with one’s own feelings and current experience.
Incorporation into Oneself of The Process of Change
Being open to learning opportunities, believing in oneself as an effective learner, and modeling learning, and its accompanying mistakes, visibly to learners.
Unconditional Positive Regard for Others
Deeply trusting in the underlying goodness of each person, despite how they appear, with the explicitly expressed belief in each learner’s ability to learn and grow.
10. Double Loop Feedback
Promoting the awareness of how one learns to learn
The times when the educator corrects performance are often the most difficult as well as the most significant. It is easier to identify errors and deficiencies in the actions of others than to communicate corrections to them in a way that fosters their continued engagement. Because people rarely produce actions that do not make sense to themselves (they act intentionally), they naturally tend to become defensive, confused, or ashamed when criticized or given advice. Yet individualized correction is often the key to improved performance. According to Chris Argyris an effective feedback procedure enables reflection and self-correction without fostering hostility or defensiveness because the assumptions in the external frame are regarded simultaneously.
Double loop feedback is a method of providing care in a way that maintains the learner’s continued engagement in the process of acquiring competence and self-confidence. It sequences the statements the educational leader makes by starting with least inferential and examining both the learner’s perspective and the evaluator’s assumptions at each stage. In double loop learning an open-ended cycle is created where the teacher and the learner cooperatively examine both the learner’s performance and the underlying perspectives the teacher brings to regard that performance.
Optimal correction is possible when both parties responsibly work for error detection at each level of inference before proceeding to the next. In other words, get the facts right first; then work to agree upon what “most people would agree” those facts to mean. As opposed to the natural tendency to think of judgments and opinions first, this procedure holds them in abeyance.
Step 1. Objective Description of Facts
State the facts as you see them:
a. “There are 14 misspelled words here.”
b. “Since I assigned the class the task, you have asked me four questions.”
c. “You pointed your finger at the person you addressed.”
Get agreement, for correcting errors may not be possible unless both parties agree to a common set of facts.
Step 2. Culturally Accepted (socially-constructed) Meaning
Describe what a jury or group of informed, dispassionate observers would conclude:
a. “It hasn’t been spell-checked.”
b. “You are using me as the first resource not the handouts or your friends.”
c. “That non-verbal gesture implies an adversarial rather than cooperative stance.”
Again, get agreement. Usually the learner will either justify or correct when the behavior is recognized as holding an accepted meaning. This level of inference is the same used by journalists and anthropologists to describe events and actions as viewed from a culturally specific viewpoint. That viewpoint, too, is also suspect and, to be fair, should be examined simultaneously—thus the term “double loop.”
Step 3. Judgments and Personal Opinions
After the above have been discussed and agreed upon, the judgments of both parties can be stated without inducing animosity or defensiveness. At times it may be wise to check first with the recipient before moving to this stage: “Would you like my opinion?”
a. “That many mistakes imply you either don’t care or are ignorant.”
b. “I would like to see you find more answers independently.”
c. “It is more effective with others to speak from yourself than point at them.”
11. Climate Setting
Care for the physical and mental climate
A large portion of teaching effectiveness involves setting the stage; solve comfort issues first and the learning path is smoother. Research shows that successful teachers spend 10% of classroom time optimizing the arrangement of the physical setting as well as the psychological setting—a climate of collaboration, relative indefiniteness, playfulness, joy, belonging, wellness, trust, and participation.
Meet the Learner’s Needs for Physical Comfort and Accessibility
Insure a comfortable environment where basic needs for all learners are met: warmth, comfort, sound levels, light levels, food, and arrangement of space.
Define Negotiable and Non-negotiable Areas
Clearly specify those aspects of class performance that are the instructor’s responsibility, such as essential procedures, external constraints, performance requirements (such as attendance, participation, timeliness), and summative evaluation. Clearly specify those aspects of the course that have mutual responsibility (such as seating arrangements, applications, group work) and formative evaluation which can be negotiable.
Clarify the Instructor’s Role as Leader of the Learning Community
Express explicitly that the educational leader, yourself, is here to facilitate learning by providing resources, tasks, and support. The educator does not impart anything; the educator trusts the participants to take responsibility for their own learning.
Clarify the Learner’s Role as a Member of the Learning Community
Clarify expectations the learners have for optimizing constructive relationships with each other. A learning community exists when one’s own actions simultaneously enhance the self, the immediate other, and the community.
12. Fostering Learner Responsibility
Transferring responsibility for discovering, planning and evaluating learning as much as possible
Engagement is the first task. Effective educators offer ways for the learners to take an active role, with or without the help of others, in diagnosing their learning needs, formulating learning goals, identifying human and material resources for learning, choosing and implementing appropriate strategies, and reflecting upon the outcomes.
Invite the Learner’s Participation
People tend to feel committed to any decision in proportion to the extent to which they have participated in making it. Their participation is a decision they make, as openly and independently as possible, to take on the opportunity a course of study provides. Leaders can optimize learner's readiness and willingness by offering an invitation to step into the learning process and take responsibility for their own learning. These topics provide the dimensions of that invitation. This can be the content of an introductory speech to the participants who are eager to find out what will happen to them.
1. conveying commonalities that the group shares,
2. describing the possibilities that could be attained in an ideal future,
3. fostering a discussion about those aspects of that ideal that are present in the current situation,
4. inviting the explicit commitment of every person to take action, both for themselves and toward the betterment of each other.
Draw Forth Past Experience
Although many different activities can be created to enable learning, the educator's initial role is to set conditions to draw forth the past experience of each and every learner on the topic at hand. One way, for example, is to create conditions for each learner to represent aspects of their experience in this content area, orally, in writing, in drawing, etc., share those representations with each other, and then compile together a summary of what the group knows currently. Initial questions may arise in the discussion that can guide subsequent experiences. Disagreements are especially engaging and important to record to revisit later.
This ground-setting collaboration explicitly involves everyone, acknowledges each person's uniqueness, and sets the stage for participant responsibility for learning. When "what we know now" is compared to future possibilities -- models of competence, needs of society or organizations, or ideals and values -- learners can begin to identify experiences that could be more likely to provide a natural path for their development. This is the uncertainty of leadership in education and its joy.
Involve Learners in Cycles of Investigation and Representation
Investigation is the general process of finding out new information: reading, measuring, interviewing, observation, etc. Representation is the transformation of experiences and interrelationships into public expressions: words, drawings, diagrams, formulae, dances, poems, models, sculptures, etc. The former provides new input; the latter conveys the meaning of experience in an output. Each investigation is followed by a representation and sharing that constructs new understanding, opens inquiry, and informs the educator of the unique dimensions currently at hand.
Involve Learners in Formulating Their Inquiry
Promote attainment of at least a portion of the course requirements through flexible contracts by which the learner
1. translates a learning need into a path of inquiry with investigations and representations specified,
2. identifies, with reflective help, resources and strategies for accomplishing a final product,
3. specifies the evidence that will indicate accomplishment of the dimensions of that product, and
4. participates in determining how this evidence will be judged or evaluated.
Involve Learners in Reflecting Upon Their Learning
Educators document the course of the learning experience, gathering notes, audio and video recordings, learner’s initial products, and dialogue. An information record becomes available continuously on an informal basis as the learners work individually and in groups. Periodically, learners reflect together upon what has occurred for them over the duration of the work. This reflection socially constructs a meta-cognitive understanding of learning as a human activity in which each participates reciprocally. The elements of risk, playfulness, care, interpersonal support, uniqueness of individual expression, acknowledgement of the challenges inherent in the representation of experience, and the rewards of accomplishment are apparent at every moment. If the leader explicitly sets structures to draw these elements out, participants have the opportunity to view themselves as lifelong learners and more able to attend to the responsibility for their next encounters with what they do not yet know.
The educator, as leader, brings a mature view of learner development — unfolding over time — through a thoughtful perspective on the long-term aims beyond the classroom. The educator brings experience in the evolution of knowledge, skills, and dispositions that lay beyond the learner's awareness. The educator brings an evolving understanding of the relation of the current study to what it means to be human as well as an ethical ideal. The educator realizes that the content of a learning opportunity is ultimately social: the work of the classroom relates to what it means to be fully enabled to act for the welfare of self, the other, and society. From maturity of experience, the educator is beneficent: the educator offers conditions for a sympathetic understanding of individuals and processes designed to open communication, collaboration, and belonging for all involved — a safe container in which people can blossom.
- On the one hand, the learner is evolving an attitude of direct, open, non-defensive attitude of engagement in new areas of learning — an open-mindedness that welcomes suggestions and information, an absorption or engrossment that brings full attention to bear, and a responsibility to make clear choices and accept the results. These dispositions become the culture as repeated experiences of reflection become the norm.
- On the other hand, the educational leader is evolving also. Each individual educator's method, or way of attack upon a problem, is present in the continuity of his or her experience, acquired habits, and current interests. Professional educators provide opportunities for reflection in order to illuminate the darker areas and bring openness to the leadership of the ongoing flow. Reflective processes enable both educators and learners to become "experienced", more intentional, and braver in the next encounter.
In sum, the experience of the classroom itself is continually open to analysis. By involving every participant in reflection — holding a mirror to what each does — the educator both illuminates and engenders dispositions in each person as being a powerful, competent learner, author, and investigator.